Titel:	The Pragmatics of Sensitive Activities in Institutional Discourse
Personen:	Mosegaard Hansen, Maj-Britt/Márquez Reiter, Rosina (Hgg.)
Jahr:	2018
Typ:	Sammelband
Verlag:	John Benjamins
Ortsangabe:	Amsterdam / Philadelphia
Reihe:	Benjamins Current Topics
Band:	96
Schlagwörter:
Beiträge u.a.:	Mosegaard Hansen/Márquez Reiter: Introduction Márquez Reiter/Ganchenko/Charalambidou: Requests and counters in Russian traffic police officer-citizen encounters. Face and identity implications Fant/Denke: Negotiating with the Boss. An inter- and cross-cultural perspective on problematic talk Vázquez Carranza: Evading and resisting answering. An analysis of Mexican Spanish news interviews Murphy: Apologies made at the Leveson Inquiry. Triggers and responses Ticca/Traverso: When questioners count on recipients' lack of knowledge. A recurring 'question-answer' format in guided tours Orthaber/Márquez Reiter: When routine calls for information become interpersonally sensitive Mosegaard Hansen: Patterns of thanking in the closing section of UK service calls. Marking conversational macro-structure vs managing interpersonal relations