Titel:	Worksplace studies. Recovering work practice and informing systems design
Personen:	Luff, Paul/Hindmarsh, Jon A./Heath, Christian (Hgg.)
Jahr:	2000
Typ:	Sammelband
Verlag:	Cambridge University Press
Ortsangabe:	Cambridge, MA
Schlagwörter:
Beiträge u.a.:	Suchman: Making a case. "Knowledge" and "routine" work in document production Button/Sharrock: Design by problem solving Harper: Analysing work practice and the potential role of new technology at the international monetary fund. Some remarks on the role of ethnomethodology Whalen/Vinkhuyzen: Expert systems in (inter)action. Diagnosing document machine problems over the telephone