Titel:	Applied conversation analysis. Intervention and change in institutional talk
Personen:	Antaki, Charles (Hg.)
Jahr:	2011
Typ:	Monographie
Verlag:	Palgrave Macmillan
Ortsangabe:	Basingstoke
Schlagwörter:
Beiträge u.a.:	Lamerichs/te Molder: Reflecting on your own talk. The discursive action method at work Wilkinson: Changing interactional behaviour: Using conversation analysis in intervention programmes for aphasic conversation Kitzinger: Working with childbirth helplines: The contributions and limitations of conversation analysis Heritage/Robinson: 'Some' versus 'any' medical issues: Encouraging patients to reveal their unmet concerns Maynard/Freese/Schaeffer: Improving response rates in telephone interviews Peräkylä: A psychoanalyst's reflection on conversation analysis's contribution to his own therapeutic talk Toerien/Irvine/Drew/Sainsbury: Should mandatory jobseeker interviews be personalised? The politics of using conversation analysis to make effective practice Wilkinson: Improving ethnic monitoring on a telephone helpline Stokoe: Simulated interaction and communication skills training: the conversation analytic role-play method Finlay/Walton/Antaki: Giving feedback to care staff about offering choices to people with intellectual disabilities Egbert: Conversation analysis applied to user-centred design: A study of who "the user" is Antaki: Six kinds of applied conversation analysis